At Mir Hotels & Resorts we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
In this policy 'Mir Hotels & Resorts' means Mir Hospitality and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on business that use the following names: Mir, Mir Hotels and Mir Hotels & Resorts. The words 'we' and 'Mir Hotels & Resorts' do not include third party hotel owners or third parties involved in the delivery of services, however we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by Mir Hotels & Resorts in the course of transacting business with an individual.
The Privacy Protection Policy does not apply to information regarding Mir Hotels & Resorts corporate customers. However, such information is protected by other Mir Hotels & Resorts policies and practices and through contractual arrangements.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
When making a reservation or using Mir Hotels & Resorts services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like. You may wish to have your purchase of Mir Hotels & Resorts' services recognized in a third party's loyalty program with which Mir Hotels & Resorts has a relationship. To do so will require you providing us certain verification information such as your membership number in the third party program. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.
Mir Hotels & Resorts is a family of management companies that also manage hotels for third party owners. Your personal information is shared with the third party owner of the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by Mir Hotels & Resorts are required to agree to abide by the terms of this Privacy Protection Policy.
From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
Mir Hotels & Resorts may use the information you provide to send you offers and information about Mir Hotels & Resorts services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to Mir Hotels & Resorts which will manage the distribution.
If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to firstname.lastname@example.org, using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.
As a customer of Mir Hotels & Resorts you have the opportunity to belong to its loyalty program, Mir Club. Mir Club is designed to deliver a higher level of personalization and service, additional personal information will be required. Membership is voluntary. By choosing to enrol you have consented to the supply of and use of your personal information as more particularly outlined in the Club’s Terms and Conditions. Please click here to view the Mir Club’s Terms and Conditions.
Individuals interested in sharing their experiences at Mir Hotels & Resorts may wish to do so through our website. Although registration is not required to view the site, it is required to enable sharing and other functions on that website. The personal information you provide during registration is used to validate your identity and to enable us to manage and administer your contributions to the website, and to contact you regarding your contributions or use of the website. We may also use your information to contact you about updates or changes to the website, shared content that may be of interest to you, or other offers and information related to Mir Hotels & Resorts or marketing partners whose products and services may be of interest to you.
We may from time to time use third party service providers to facilitate the operation of the website. As a result, your personal information may be accessed, administered or stored by such third parties to the extent reasonably required for them to perform such services. Some service providers may be located in other jurisdictions that do not have privacy legislation similar to that found in India, and information in such jurisdictions may be accessed pursuant to the laws of those countries.
If you have become a member of the Mir Club, you may also use your Mir Club’s details to register on our website instead of a separate registration. If you choose to do so, you consent to the use of personal information you provided in the course of your enrolment in the Mir Club to facilitate such registration, to login to the website and for the purposes described above.
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.
To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may also opt-out of data collection through Adobe Analytics by visiting Adobe’s Privacy Center. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.
We disclose personal information only in these limited circumstances:
Any such disclosure of a guest's personal information by Mir Hotels & Resorts to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.
You are always free to refuse to provide personal information to us.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at email@example.com, using 'Unsubscribe' as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.
However, in either case, this may limit our ability to serve you.
If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact our Privacy Officer at firstname.lastname@example.org if you prefer by writing us at:
Mir Hotels & Resorts
1st Floor, MM Building
Kalabhavan Road, Near North Town Hall
Cochin – 682018, Kerala, India